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SHIPPING & RETURNS

SHIPPING POLICY

  • We are proud to offer FREE Ground Shipping within the Continental United States on all orders, All items will be shipped via Fedex or USPS.

  • We offer shipping to Alaska, Hawaii, Puerto Rico, and PO boxes. There will be additional charges to these destinations and most packages will be shipped via USPS. 

  • For International and APO/FPO Shipping, please contact us before you purchase.

  • Under normal circumstances our orders ship out between 24 and 48 hours. 

​​RETURN  POLICY​

Your satisfaction is GUARANTEED! All Luggage Online products come with our 30-day Easy Returns policy. If, for any reason, your not satisfied with your purchase, simply contact us within 14 days from the delivery date of the item to obtain a Return Merchandise Authorization number (RMA). If the item is not received back within 10 business days from RMA date, your return will not be valid and your RMA will be closed. Once item is returned, you will receive a full refund of the original price of the product.

 

Details

  • All merchandise must be in the same new, unused condition in which you received the them.

  • Items returned that are not in new, unused condition will be not be refunded. 

  • Returns will not be valid without an RMA number emailed to you. To obtain an RMA number, pleas email sales@lansonpack.com. Please include a copy of your RMA email with your returned merchandise.

  • In the case of returns, all customers are expected to cover the cost of return shipping. For your protection we recommend that you use a traceable and insurable form of shipment for your return, such as FedEx or UPS. Please ship your package to the address listed below.

  • Once your return is received and inspected by Lanson Int'l Inc., your original payment will be fully refunded. 

  • Credits will be issued by Lanson Int'l Inc. within 3 to 4 business days from when we receive your returned product(s). Credit card companies vary on the time it takes for credit to appear on their customers' records. Please allow 7-10 business days for the credit to appear on your statement.

  • All Final Sales are non-returnable.

  •  All personalized or monogrammed items are non-returnable.

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